Reference

What You Agree To When You Use vb99

Our legal terms set out how your account operates, what data we hold, and how access is governed depending on local law and eligible regions in Pakistan.

Account Eligibility ConditionsPakistan-Region Access RulesData Retention PolicyJazzCash & Easypaisa Payment TermsContact & Dispute Paths
vb99 What You Agree To When You Use vb99
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Legal queries — account suspension disputes, data requests, or policy clarifications — are handled through dedicated support channels. Response times depend on query complexity, but our team prioritises anything flagged as a formal account or data concern. Reach us through the options below and include your registered mobile number so we can pull your account record immediately.

Team online

Live Chat

Open the chat widget from any page on vb99. Flag your message as a legal or account query so it routes to the right team, not general support.

Email Support

Send your legal or data request to our support address. Include your registered mobile number and the specific policy section your query relates to.

Account Help Centre

For account-level disputes — frozen wallets, unmatched JazzCash or Easypaisa deposits — log into your account and raise a ticket from the Help section directly.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

We hold your personal data only as long as your account is active or as required by applicable law. You may request a summary of the data we hold at any time by contacting support with your registered mobile number. Cookie preferences can be updated from the settings panel on any page. Your account is protected by OTP verification on login — each session triggers a one-time code to your registered mobile, which you enter before access is granted.

Data Retention

We keep your account data for the period required under applicable law. Once that period expires and your account is closed, personal data is removed from active systems.

Cookie Control

Functional cookies keep your session active across mobile and desktop. Analytics cookies can be switched off from the cookie settings panel without affecting your account access.

OTP Account Security

Every login to vb99 requires an OTP sent to your registered mobile number. If you did not request a code, contact support immediately to flag potential unauthorised access.

Data Access Requests

To request a copy of your data or ask us to delete it, contact support by email or live chat. We aim to respond to formal data requests within the timeframe required by applicable law.

Legal and Policy Questions Answered

Below are the questions we hear most often around account terms, data rights, and policy access. If your question is not covered here, live chat is the fastest route to a direct answer.

Access depends on local law and your eligible region. You are responsible for confirming that use is permitted where you are located before opening an account.

We collect your mobile number, identity details, and transaction records linked to your account wallet, including deposits via JazzCash, Easypaisa, and Raast.

Contact support by live chat or email with your registered mobile number. Formal data requests are handled within the timeframe required by applicable law in your region.

Yes. Submit a deletion request through live chat or email. We will close your account and remove personal data from active systems, subject to any legal retention obligations.

Accounts are suspended when a policy condition is not met — for example, an unverified JazzCash or Easypaisa deposit. Contact support with your account details; do not open a second account.

No. Our terms sit alongside your statutory rights, not above them. Where local consumer law gives you stronger protections, those protections apply regardless of what our terms state.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.