Reference

How vb99 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open and use your vb99 account, how we store it, and when we share it — covering everything from your JazzCash or Easypaisa payment details to your login activity.

Account data protectionJazzCash & Easypaisa payment privacyRaast transfer recordsCookie and session dataYour right to request changes

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What We Collect and Why We Collect It

vb99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the details you submit directly — your name, contact number, and the wallet or bank details you use for deposits and withdrawals. If you deposit via JazzCash or Easypaisa, we record the transaction reference and amount to match it

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against your account wallet. Raast transfers are logged the same way. We also collect technical data automatically: your device type, browser, IP address, and session activity. This helps us detect unauthorised access and keep your account secure. We do not sell your personal data to third
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parties. Payment data is stored in encrypted form and is only accessed by our payments team when a transaction needs to be verified or disputed. We may share data with payment processors — such as the networks behind JazzCash, Easypaisa, and Raast — strictly to process
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your transaction. Where local law in Pakistan requires us to retain certain records, we comply with that obligation. Outside those obligations, we keep your data only for as long as your account is active or as long as necessary to resolve any open queries.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request access to the data we hold on your account, ask us to correct something, or raise a concern about how your information has been handled, our support team is the right place to start. You can contact us through live chat on the vb99 site, by email, or through the in-app messaging option on mobile. We aim to acknowledge data-related requests within a reasonable period and will follow up with the steps needed to process your request.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Our data practices are built around four areas: what we store, how long we keep it, who can access it, and how you can act on your rights. Each area has a clear operational process rather than a general statement — because your account details, including linked payment methods, deserve a specific answer.

Encryption and Storage

All account and payment data — including JazzCash and Easypaisa transaction records — is stored using encryption. Access is restricted to authorised staff handling payment verification or account security queries.

Cookie and Session Tracking

We use session cookies to keep you logged in during your visit and analytics cookies to understand how the account area is used. You can manage cookie preferences through your browser settings at any time.

Data Retention Policy

We retain your account data for as long as your account remains active. Once an account is closed, we keep only the records required by applicable local law in Pakistan, then delete the rest on a rolling schedule.

Your Right to Act

You can request a copy of your data, ask us to correct inaccurate details, or ask us to delete records we no longer need to hold. Submit your request through live chat or email and we will walk you through the process.

Common Questions About Your Privacy on vb99

These are the questions we get most often about how personal and payment data is handled on this platform. If your question is not covered here, live chat is the fastest way to get a direct answer tied to your account.

We collect the name, contact number and payment details you provide at registration. We also log device type, IP address and session data automatically when you log in or make a transaction.

Yes. Payment references from JazzCash, Easypaisa and Raast are stored in encrypted form. Only our payments team can access them, and only when a specific transaction needs to be verified or disputed.

We share data only with payment processors needed to complete your transaction — such as the networks behind JazzCash and Easypaisa. We do not sell personal data to advertisers or unrelated third parties.

After an account is closed, we retain only the records that applicable local law in Pakistan requires us to keep. Everything beyond that legal obligation is deleted on a scheduled basis.

Contact us via live chat or email with your account username and the type of request — access, correction or deletion. We will confirm receipt and outline the steps to process it.

Yes. Session cookies are necessary for login to work. Analytics cookies can be turned off through your browser settings. Adjusting those settings does not affect your ability to access your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoTerms & Conditions

How vb99 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Encryption and Storage

Cookie and Session Tracking

Data Retention Policy

Your Right to Act

Common Questions About Your Privacy on vb99

01 What personal data does vb99 collect when I open an account?

02 Is my JazzCash or Easypaisa payment information stored securely?

03 Does vb99 share my data with any third parties?

04 How long does vb99 keep my account data after I close my account?

05 How do I request a copy of my personal data or ask for it to be deleted?

06 Can I control which cookies vb99 uses on my device?

Privacy Policy

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